Frequently Asked Questions

• Can I modify or cancel my order?
• Do you offer Shipping Protection?
• How can I check my order status?
• How do I get the Free Gift?
• I have placed an order but haven’t received an Order Confirmation Email?

• My order was delivered, but I did not receive it. What do I do next?
• Noticed your address was wrong?
• What are expected shipping times and costs?
• What is the expected dispatch time?
• Where does Breeze Balm ship from?
• Where does Breeze Balm ship to?

• Do you sell Breeze Balm products in stores?
• Which forms of payment does Breeze Balm accept?

• What is your Returns & Exchanges Policy?

• Do you have samples?
• SOS! I need help finding the right BB Cream shade!

• Do you wear BB Cream everyday?
• If I have oily skin, can I use the BB Cream?
• Is the BB Cream Natural?
• Is there SPF in the BB Cream?
• My BB Cream shade match isn't quite right. What can I do?
• What is BB Cream?
• What is the best way to apply the BB Cream?

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• Are any Breeze Balm products Vegan?
• Are Breeze Balm products cruelty-free?
• Are Breeze Balm products good for mature skin?
• Are Breeze Balm products pregnancy safe?
• What can I do if the product I want is sold out?
• Where can I find a list of ingredients for each product?