Order Enquiries
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Can I modify or cancel my order?
Please email customercare@breezebalm.com and our Customer Experience Team will aim to assist. Whilst every effort will be made to accomodate your request, our orders are final at time of purchase as our dispatch team prioritise shipping orders to our customers as soon as possible. -
Do you offer Shipping Protection?
Yes, we do! Shipping protection is an optional add-on available during checkout. You’ll see the option appear in your cart before you proceed to checkout, and it will also be listed in your order summary before you complete your purchase. As we mention on our website, adding shipping protection ... -
How can I check my order status?
Once your order has been shipped from our warehouse you will receive an email with your tracking link, sometimes this slips into your junk / spam folder, so be sure to check there just in case! You will be able to follow your parcels journey to you via the link provided. Depending where you are ... -
If a Free Gift is available, it will automatically be added to your cart when the items in your order meet the requirement, as advertised. If the total doesn’t quite reach that amount, the gift won’t appear at checkout and won’t be packed with your order. Please note that customers are eligible f...
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I have placed an order but haven’t received an Order Confirmation Email?
An automatic confirmation is sent to the email address the order is placed under. Please check your junk / spam folder and ensure you have used a valid email address. If you still cannot locate your order confirmation, please contact our Customer Experience Team at customercare@breezebalm.com for...