Shipping & Tracking

• My order was delivered, but I did not receive it. What do I do next?

  If your order is marked as delivered but you have not received it, please allow 24-48 hours for the courier to deliver the items. Additionally, please check with the address provided and with your neighbours to see if they received your items. If you still have not received your delivered order ...

• Noticed your address was wrong?

  Please reach out to us at customercare@breezebalm.com confirming your correct address along with your Breeze Balm order number and we will do our best to assist before dispatch.

• What are expected shipping times and costs?

  Once an order is confirmed, the dispatch process promptly begins. Our dispatch timeframe is 1-2 business days. Once your order has been dispatched to a courier for shipping, you will receive an email with tracking information. Monitor this link for tracking updates and delivery estimates. Austra...

• What is the expected dispatch time?

  Once an order is confirmed, the dispatch process promptly begins. Our dispatch timeframe is 1-2 business days. Once your order has been dispatched to a courier for shipping, you will receive an email with tracking information. Monitor this link for tracking updates and delivery estimates.

• Where does Breeze Balm ship from?

  Breeze Balm is an Australian based company, and we ship from our warehouse on the Gold Coast, Australia. For some NZ Orders, we may also ship from Dunedin, New Zealand.

• Where does Breeze Balm ship to?

  We ship worldwide!